After CNA Training: Dealing With Difficult Family Members

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Working in a medical facility or for home health after CNA training can be a challenge, and not just because of the difficult tasks you are asked to perform or even because of patients who are hard to deal with.

No, life after CNA training can be a challenge because of the family members of those patients.

While many will do everything within their power to either help or stay out of the way so their loved one can receive the best care possible, some simply like to stick their two cents in after CNA training.

Most Difficult Family Members After CNA Training

Have you ever dealt with any of these kinds of family members when working in a medical facility or for home health after CNA training?

  • The son who insists on bringing home three orphan cats to his mother’s home- after she has been diagnosed with asthma.
  • The hospital visitor who at all of the food on his father’s tray, then called you in to tell you that another tray would be needed because his father was still hungry.
  • The daughter who tried to help make your job easier by emptying her mother’s colostomy bag into the wastebasket.
  • The husband who lay down in his wife’s hospital bed while she was using the bathroom and fell asleep.
  • The wife who decided to assist her son to the bathroom instead of calling you, pulling out his IV along the way.
  • The loved one who decided to sneak chocolates into the nursing home for his grandmother, a newly diagnosed diabetic.
  • The son who never actually visited the nursing home, but wasn’t shy about calling the nurse’s desk 10 times a shift to criticize how his mother was being cared for.
  • The daughter who called from the airport to let the staff know that she would sue if they failed to keep her mother alive until she arrived at the facility, despite the DNR.
  • The entire family of who insists on talking to your supervisor about your lateness in bringing their mother clean towels and washcloths, despite your explanation of an all-hands-on-deck emergency.

Dealing With Difficult Family Members After CNA Training

If you haven’t come across at least one difficult family member after CNA training, don’t worry; you aren’t going to be left out of the fun. You will eventually run across a visitor that makes you shake your head, roll your eyes, and sigh with relief as they walk out the door. But how should you really deal with these individuals?

It depends on the circumstance really. Sometimes you might simply need to sit down with them and discuss what they are and are not allowed to do, and why interference in your work after CNA training could actually hurt the patients. Other times, you might simply need to smile, shake your head, and laugh off their attempts to ‘help.’

If something serious has occurred though, and could put you or your patient in danger, always report it to your supervisor. They will know who to talk to about the situation and how to handle it best after CNA training.

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