After CNA Training: The Family Battles

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If you’ve been out of CNA training very long and have begun working in the health care field, you know what being a CNA is not all fun and games. In fact, sometimes it can be stressful, gross, and downright frustrating. This is very true for a number of this occupation’s hazards, but even more so when it comes to patients families.

Sure, there are some great family members out there. They are the ones that visit on a regular basis, thank you for your time and help, and make sure you have all the information you need to properly take care of their loved one. Then there are the rest; those who see you as the unwashed masses, available for their abuse and disrespect.

Life after CNA training is tough enough. So, how are you going to deal with family members who constantly criticize your work and have nothing good to say to you? Here are a few tips.

Dealing With Families After CNA Training

  • Smile- Smiling kindly can help resolve a number of situations. Just be careful; some family members may think you’re being rude or that you don’t care about the seriousness of the matter.
  • Apologize- After CNA training, you walk onto the job knowing exactly what is expected of you. After all, that’s what CNA training was for; it taught you how to care for patients, what to do and what not to do. If you’re caught up in a conflict with a family member, however, don’t try to explain this. Even if the problem isn’t your fault, just apologize and move on.
  • Don’t Talk About Staff- These days, more and more CNAs are completing CNA training. Strangely, the number doesn’t seem to be affecting nursing homes and hospitals that are constantly dealing with staffing issues. If the reason for the family battle is because your medical facility doesn’t have enough staff on hand, don’t tell the family this. They don’t want to hear it and won’t take it as a good excuse for you putting their father to bed five minutes late.
  • Get Help- After I had completed CNA training, I was working in a nursing home. One evening as I was working on B Hall, a lady on A hall aspirated and fell out of her wheel chair. All CNAs who were available, including myself, rushed to help the two nurses already assisting her. Because of this, I was a few minutes late helping a resident into bed. Her family happened to be visiting and was furious. I attempted to explain that there had been an emergency, but they wouldn’t hear it. After being yelled at for a little while, I soon retreated and approached my charge nurse about the issue. She took care of it for me, and let me know that I had done the right thing coming to her.

Family Battles After CNA Training

There are going to be times when family members aren’t going to like you after CNA training. Whenever this happens, try to keep a cool head and a smile. Be upbeat and positive, don’t make excuses, and get help when you need it. Remember, you don’t have to be verbally abused by family members, but you can go a long way in helping dissolve their frustration and anger after you’ve completed CNA training.

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