After CNA Training – When a Patient Refuses Your Treatment

cna trainingCareer After CNA Training

There comes a time in every CNA training graduate’s career when he or she is faced with a patient who does not want cared for by that CNA. For many who have completed CNA training, this is like a slap in the face. They may shrug it off and act as if it doesn’t matter, but in reality, it hurts.

Has this ever happened to you? If not, you may be wondering what could cause a patient to act this way. After all, you went through CNA training. You know what you are doing, and you can help your patients with many tasks they can’t do on their own. So why would they request a different CNA to help them?

There are many reasons this can occur, and most of the time, these reasons will have nothing to do with your qualifications. The following are a few situations you may have to deal with as a CNA.

After CNA Training: When a Patient Requests a New CNA


  • Gender- At times, patients will request new CNA training graduate because of your gender. Some female patients may not feel comfortable with male nursing assistants and male patients may not feel comfortable in certain situations with female nursing assistants. This can be especially true if the patient was a victim of sexual assault or the care involves treatment to the patient’s private areas. While losing a patient may be upsetting, it is important to take a step back and remember why you went through CNA training: you wanted to provide your patients with the best care possible. If they aren’t at ease with you, they aren’t receiving your best care.
  • Race- Patients come in all kinds of shapes, sizes, and mindsets. Unfortunately, there may be times after CNA training when you are asked to care for a patient who is closed-minded and culturally illiterate. When these individuals request a new CNA because they are unhappy with the color of your skin, don’t argue with them. As a medical professional who has completed CNA training, you must treat all of your patients equally, no matter how much you disagree with them. You should give them a stern warning, however, that racist slurs and talk is not acceptable in the facility. Arrange for a new CNA to take over, and keep the patient as isolated as possible so they do not disturb other patients, CNAs, or nurses with their daily routine. Don’t condone their actions, but remember that they were most likely brought up with this way of thinking and are ignorant of the concept of diversity.
  • Religion- America was founded on the freedom of religion, and yet many individuals are intolerant of other religions. There is a story of a nurse who walked into her patient’s room, wearing a small Star of David around her neck. Her patient immediately shrunk away from her and began calling her a “Christ-Killer.” Extreme, but it happens. If one of the patients you have after CNA training somehow identifies your religion and requests a new care provider, don’t argue with them; arrange to have a new CNA take over.

After CNA training, you are going to come into contact with many different types of patients, and some may not be as tolerant and open-minded as others. Try not to take things personally; you can’t please everyone, after all. Most of your patients will love you, so when you come across one that doesn’t want you to care for them, just smile and arrange for a new CNA to take over. Always remember to report the problem to your head nurse, however, so documentation can be filed and the nurse can address any issues that may occur.

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