CNA Training Skills: Communicating Effectively With Your Residents

cna trainingCNA Training

While you are in CNA training you will be taught to perform the necessary skills you will need during your life as a nursing assistant. While learning how to wash your hands, toilet and dress your patients, and perform CPR are essential skills, one of the most rudimentary skills you will need to learn is how to communicate with residents, other CNAs, nurses, families, and doctors.


When communicating with the various individuals you will meet throughout your employment after CNA training, you must know how to start conversations, leave messages, and speak in a clear, calm, and comforting manner. Throughout CNA training, you will be taught how to do this, and in the following article we will review some of the main tips you will be taught by your CNA training instructor.



Communication After CNA Training


  • Introduce Yourself- When you are working with patients after CNA training, you should always introduce yourself to any new resident you meet. When doing so, remember how stressful and tense coming into a new environment is. Your job after CNA training will be to put your residents at ease, and to do so you must start your relationship on a positive and calm manner. Speak directly to the resident in a comforting and clear tone. Don’t forget to smile, but limit the amount of teeth you show while doing so as this can be considered threatening and may make your resident nervous.


  • Watch Your Attitude- While you might want to start out your relationship with residents or their family members by bringing out your fun and bubbly personality, but this isn’t necessarily the best option when you first meet someone new after CNA training. Keep your voice cheery and light, and if you are normally a loud person, try to tone down your voice as much as possible after CNA training.


  • Ask and Answer Questions- New residents are going to be nervous when entering a new facility, so try to keep your questions limited. Ask questions that require only one or two words, like “How are you?” and “Would you like a glass of water?” Make sure to take the time to answer any question your new resident or resident’s family might have as well. If you don’t know something either, remember what you learned in CNA training: let them know you will find out as quickly as you can. And then ask someone who knows.


  • Messages- At times your residents may want to see or ask a question of the doctor or nurse. When this occurs, get your notepad out and write the question or request down so you don’t get busy and forget it. Then, make sure to get the note immediately to you’re the appropriate nurse, even if it is for the doctor. If the nurse is not working that day, make sure to place the note in his or her mailbox or leave the note in your patient’s chart.


Proper Communication is Important After CNA Training


After CNA training, communication is essential. Starting a conversation correctly with new patients will help you build lasting relationships and put them at ease in a new environment. Make sure you follow these tips so you can communicate properly with your patients, nurses, and doctors after CNA training.

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