Communicating With Aggressive Patients After CNA Training

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It’s something we all face after CNA training: the dreaded aggressive patient. They’re yelling out into the hall, throwing their jello at the nurse, and no matter what you do, you can’t seem to connect with them or satisfy their needs. These patients are not only irritating to deal with, but they often monopolize all of your time after CNA training. Fighting them is a losing battle, and their rude, demanding, and loud objections to your assistance set everyone on edge.

So what do you do? How can you talk to individuals like this? If you have an aggressive patient after CNA training, talking to them can be hard, but not impossible. You just have to remember a few things.

Talking to Patients After CNA Training

  • Safety- Always remember that when a patient starts to be aggressive after CNA training, the first thing you should do is think of your safety and the safety of those around you. Call for help. Don’t put yourself at risk for injury.
  • See to Their Basic Needs- If a patient is upset or angry with you, take a step back and think about the true cause behind their aggression. Maybe they are in pain, tired, thirsty, hungry, or scared. Many times you can address these basic needs and help them to calm down.
  • Let Them Vent- Sometimes patients don’t really need you to ‘fix things;’ they simply need you to sit down and listen to them. They want to feel appreciated, valued, and cared for. Take a moment to sit down and listen to what your patients have to say after CNA training. After doing so, they may be much calmer and less aggressive.
  • Stay Professional- When you’re working with patients after CNA training, always remember to remain as respectful as possible. Address them as Mrs. or Mr. Be mindful of your tone of voice, and always maintain eye contact with them while you are speaking to you. Think about your body language as well. While your mouth may be saying one thing after CNA training, your body language could be saying something else, which can be frustrating for patients.
  • Set Boundaries- When your patients are admitted into the hospital or nursing home, they are most likely informed of what they can and cannot do during their stay. For some patients, though, remembering those rules can be difficult. If you notice a patient becoming upset, gently remind them of what is and is not acceptable.
  • Don’t Take it Personally- After CNA training, you’ll need to remember that many of your patients are dealing with frustrations, worries, and concerns that make them lash out at those around them. Don’t take it personally. Instead, try to empathize with where they are coming from and help them in any way you can.

Aggressive Patients and you: After CNA Training

Worried about how you can connect and communicate with the aggressive patients you deal with on a daily basis? Don’t be. Your training has prepared you already; you just needed a little reminder of what you learned in CNA training.

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