Improving Communication After CNA Training

cna trainingCNA Training

I’ll be the first to admit I’m not the best communicator. In all honesty, I’m much better at telling others what I’m thinking and feeling through writing than in person. When I finished CNA training, however, I had to get over that way of thinking. Communicating was essential to my job after CNA training. It was an important part of making sure every patient on my hall was taken care of in the best way possible and an important part of ensuring my coworkers would be willing to lend me a hand when I needed it.

Communication isn’t always easy, though. It can be stifled after CNA training by many issues, like:

  • The truth- Do you always have to be right, just because you know you’re right?
  • Passive-aggressiveness- Pouting will get you nowhere.
  • Counterattacking- An eye for an eye and a criticism for a criticism.
  • Sarcasm- My second language.
  • Diversion- Oh look! It’s a plane!

While there are times when you may think you can’t help but slip in some sarcasm or ‘defend’ yourself against an allegation, these reactions are barriers that prevent you from communicating correctly after CNA training. In order to break these barriers down, you need to understand what techniques and skills work, and which ones don’t.

Here are just a few that do.

Communication After CNA Training

  • Disarming- Feel like the other person is saying something irrational, unreasonable, unfair, or simply wrong after CNA training? Be disarming. Find some bit of truth in their words. While they may be accusing you of making a mistake three minutes ago, instead of telling them they are full of it, you can simply say, ‘Yes, I do make mistakes sometimes.’
  • Be Empathetic- Sometimes you might not understand why another CNA reacts a certain way when you take longer than usual to obtain your patients’ vital signs. When this happens after CNA training, however, don’t put up barriers. Instead, consider for a moment why they reacted that way. Try to understand things from their perspective. Are you cutting their break time short? Are you causing them to fall behind?
  • Question it- Sarcasm is one of my biggest communication issues; I’ll freely admit it. I use it like a sword. After CNA training, however, you can’t resort to these types of barriers. Instead of reacting sarcastically, take a breath and search for answers. Ask questions to find out exactly what you are doing wrong and what they believe you should do differently.
  • Be Positive- No one takes criticism in stride, even if it’s constructive. We all harbor a little anger and maybe even resentment about it, at least for a bit. After CNA training, if you’ve been given criticism to deal with, don’t let your anger take hold. Instead, find something positive to say about the person- to that person. It could be as simple as, “You did wonderful in CNA training,” but it shows the other person that you respect them, even though you aren’t too happy with them.

Are you communicating correctly? Use these tips to change the way you speak and act after CNA training.

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