What to do if You Must Reschedule or Miss Your CNA Training Exam

cna trainingCNA Training

When students finish their CNA training and apply to take the CNA training exam, it can be one of the most important days of their lives. It’s a day that will determine their ability to work with patients and grant them the license required by their particular state to perform under the acronym CNA. It is a privilege and an honor for most.

Unfortunately, in life, taking advantage of this honor and privilege isn’t always as easy as one hopes. Things happen, and there may be a problem or event that prevents you from taking your exam at the scheduled time and place. If this occurs, you need to know the rules and regulations behind being absent and rescheduling so your work as a student wasn’t a waste.

Missing Your CNA Training Exam

If for some reason you are not able to show up for your scheduled examination, and you know you won’t be able to in advance, make sure to call the examination company or your state nursing board (whichever is in charge of your particular CNA training exam) and re-schedule at least five days before the exam is set to take place. This does not count holidays or weekends.

Unlike with employment, you will not simply be able to trade examination dates with another student. Your exam must be rescheduled; if you don’t show up, you will be considered absent, there will be no chance of a refund, and your exam will not be rescheduled at a later date.

Absence Policies For Most CNA Training Exams

While it would be nice if you were able to know in advance that you could not make your scheduled CNA training exam time, your examiners do realize there are times when absence is unexpected. Most states do, however, limit the acceptable reasons for missing your exam. They may be:

  • Personal illness or illness of an immediate member of your family
  • Disabling car accidents
  • Jury duty or court appearances
  • Weather emergencies
  • Death in the family
  • Military duty

While you may not have prior notice for many of these acceptable reasons for missing your CNA training exam, that does not mean that you will automatically be excused. In order for your absence to qualify as excused, you must submit a request, in writing, within 10 days of missing the test. In addition, you must submit proof of your reason for absence (a doctor’s note, a copy of the court notice, a report of the car accident.) If you are unable to do this because of reasons beyond your control, such as if you were in a coma or too badly injured or ill, a family member may be able to notify the examiner of the issue and special considerations may be made.

Once the examiners have received your request, they will decide whether your fee will be refunded and whether you qualify for a re-scheduled CNA training exam. If the decision is made in your favor, you will be responsible for making sure the test is re-scheduled and for notifying your employer should the examination fee need paid again.


Ready for your CNA training exam? Make sure you know what to do if you can’t make it on your scheduled exam date. Knowing the absence policy of your state will help make sure you didn’t waste your time or money during CNA training.

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