Your Career After CNA Training: Earning Your Patient’s Trust

cna trainingCNA Training

Part of your career after CNA training will involve your acclimation period. This is the time frame in which you will earn your patients trust and become familiar with their routines. All of your patients are different and have had different experiences with medical personnel. Some individuals will take longer than others to trust you. Here are some steps you can add to your CNA training knowledge that will help you with your patients.

CNA Training Tips – Honesty & Trust

Being honest may seem like a no-brainer when discussing building trust, but let’s take a closer look at it.

  • Admit when you are unsure of something.  You may not want to let a patient know when you don’t have the answers and it can be tempting to pull a probability out of the air, but as a trusted CNA training graduate, this isn’t acceptable.
  • Follow through. When you tell s patient you do not know the answer to something but will find the answer for them, be sure to ask another CNA training graduate or a nurse and then let the patient know the answer. Sometimes the nurse will decide he or she should talk to the patient about it, ask if you can be present while they do.
  • Tell the patient what you are going to do and why. You do not need to keep up a running commentary, just quickly let them know. If they seem hesitant or afraid, speak calmly, explaining the procedure in a friendly, conversational tone.
  • Don’t try to downplay something that may be unpleasant. If you know a procedure is uncomfortable or painful, tell them. Truth and reassurance work best

Use Your CNA Training Skills

Unless you are absolutely sure your patient is asleep when you enter the room, talk to them. Do not let them feel you are sneaking around. Ask them questions and really listen to their answers. A good way to let them know you are paying attention is to repeat little things they say back while asking the next question. “You said your back is hurting? Would you like me to turn you?” It lets them know you think what they are saying is important. Keep the communication skills you learned in CNA training in mind for your patients that may not be able to hear you well; a soft touch on a shoulder, looking at them so they can see your mouth and facial expressions all help get your point across.

CNA Training Tips – Reassurance

Your patients will not trust someone who looks away or frowns. It gives them the feeling you think there is a problem.  Always make eye contact and take the necessary time to provide comfort and reassurance. Remember your reason for CNA training was to help people, and reassurance is part of it.

You will have to earn the trust of each patient you deal with. Sometimes you will only see a patient for one day. When a patient trusts you, he will be more comfortable and relaxed. You learned in CNA training how far that can go to helping someone get well.

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